Complaints & past decisions

In this section

• Resolving problems

  Issues are not unusual in construction and property development, and they need to be resolved quickly, cost effectively, and fairly.

• Making a complaint

  You can make a complaint about an LBP who has carried out work that you believe to be unsatisfactory. You can also make a complaint if you think an LBP has behaved in a way that breaches the code of ethics.
  

• Past complaint decisions

  Summaries of past complaint decisions by the Board.

• Notable/significant decisions

  View significant decisions.

• Complaints about Non-LBPs

  Anyone can complain about an unlicensed person carrying out Restricted Building Work (RBW) without holding an appropriate licence or being supervised by an LBP.

• If you have a complaint made against you

  Having a complaint made against you can be a worrying or concerning event. You will be notified of a complaint in writing and given opportunities to respond.

• Complaints about us

  Find out how to complain about a member of the team at the Licensed Building Practitioners Scheme.