Complaints & past decisions

In this section

  • Resolving problems

    Issues are not unusual in construction and property development, and they need to be resolved quickly, cost effectively, and fairly.

  • Making a complaint

    You can make a complaint about an LBP who has carried out work that you believe to be unsatisfactory. You can also make a complaint if you think an LBP has behaved in a way that breaches the code of ethics.

  • Past complaint decisions

    Summaries of past complaint decisions by the Board.

  • Notable/significant decisions

    View significant decisions.

  • Complaints about Non-LBPs

    Anyone can complain about an unlicensed person carrying out Restricted Building Work (RBW) without holding an appropriate licence or being supervised by an LBP.

  • If you have a complaint made against you

    Having a complaint made against you can be a worrying or concerning event. You will be notified of a complaint in writing and given opportunities to respond.

  • Complaints about us

    Find out how to complain about a member of the team at the Licensed Building Practitioners Scheme.